1. Introduction

Business Exchange Hub (“we”, “our”, “us”) operates the website https://kaa.ktx.mycrazydomains.me (the “Website”), an online marketplace that connects business buyers, sellers, and brokers across Australia.

We are committed to protecting your privacy and handling personal information in a transparent, secure, and responsible manner. This document combines our Privacy Policy and Terms of Use and explains how personal information is handled and how the Website may be used.

This policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing the Website, creating an account, listing a business, submitting enquiries, or using our services, you acknowledge and agree to be bound by this document. If you do not agree, you must not use the Website.

PART A – PRIVACY POLICY

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• Visitors to our Website
• Registered users including buyers, sellers, brokers, and enquirers
• Individuals who communicate with us via email, forms, or other channels

This policy does not apply to third-party websites or services linked from our Website. We encourage you to review their privacy policies separately.

3. Personal Information We Collect

Identity and Contact Information

• Full name
• Email address
• Phone number
• Location or address details

Account Information

• Username and encrypted password
• Account preferences and settings
• User role (buyer, seller, broker)

Business and Listing Information

• Business name, description, and category
• Business location and operational details
• ABN (if voluntarily provided)
• Images, logos, and listing content
• Any financial or operational information you choose to disclose publicly

Transaction and Billing Information

• Listing packages or advertising services purchased
• Payment status and invoices

Note: Payment details are processed by third-party providers and are not stored by us.

Usage and Technical Information

• IP address
• Browser and device type
• Pages visited and interaction data
• Analytics and log data

Marketing Preferences

• Newsletter subscriptions
• Communication preferences

4. How We Collect Personal Information

• When you register an account
• When you create or edit a business listing
• When you submit enquiries or forms
• When you subscribe to newsletters or alerts
• When you purchase listing or advertising services
• When you interact with the Website via cookies or analytics

5. Purpose of Collection and Use

• Operate and maintain the Website
• Publish and manage listings
• Facilitate enquiries between users
• Verify accounts and prevent fraud
• Provide customer support
• Process payments and subscriptions
• Send service-related communications
• Send marketing communications where permitted
• Improve Website security and performance
• Comply with legal obligations

6. Disclosure of Personal Information

• Service providers (hosting, email, analytics, payment, IT support)
• Other users where information is voluntarily made public
• Professional advisers
• Regulators or law enforcement where required
• Business successors in the event of sale or restructure

We do not sell, rent, or trade personal information.

7. Overseas Disclosure

Some service providers may store or process data outside Australia. Reasonable steps are taken to ensure comparable protection under Australian privacy laws.

8. Data Storage, Security, and Retention

We implement reasonable safeguards to protect personal information. Information is retained only for as long as necessary or required by law.

9. Cookies and Tracking

Cookies are used to enable functionality, maintain sessions, analyse usage, and improve performance. Third-party analytics tools such as Google Analytics may be used.

10. Direct Marketing

Marketing communications may be sent where permitted by law. You may opt out at any time using unsubscribe links or by contacting us.

11. Access, Correction, and Complaints

You may request access to or correction of your personal information. We aim to respond to privacy complaints within 30 days. If unresolved, complaints may be lodged with the OAIC.

12. Data Breach Notification

In the event of a data breach likely to cause serious harm, we will notify affected individuals and the OAIC in accordance with the Privacy Act.

PART B – TERMS OF USE

13. Nature of the Platform

Business Exchange Hub is an online marketplace and listing platform only. We are not a business broker, agent, intermediary, or adviser. We do not verify listings or participate in negotiations.

14. User Eligibility and Accounts

Users must be at least 18 years old and are responsible for maintaining account security.

15. Listings and User Content

Users are solely responsible for the accuracy and legality of content. You grant us a non-exclusive, royalty-free licence to display and promote listings.

16. Fees, Payments, and Packages

Fees are clearly disclosed. Listing fees relate only to advertising services and do not guarantee enquiries or successful transactions.

17. Prohibited Conduct

Users must not post misleading, unlawful, or infringing content or misuse Website data or security features.

18. Third-Party Websites

We are not responsible for third-party websites linked from our Website.

19. Disclaimer of Warranties

The Website is provided “as is” and “as available”. We make no guarantees regarding accuracy or outcomes.

20. Limitation of Liability

To the maximum extent permitted by law, we are not liable for losses arising from user interactions or transactions. Australian Consumer Law rights are not excluded.

21. Indemnity

You agree to indemnify us against claims arising from your use of the Website or breach of these terms.

22. Suspension and Termination

We may suspend or terminate access where these terms are breached.

23. Changes to This Policy

This document may be updated from time to time. Continued use constitutes acceptance of the updated terms.

24. Governing Law

These terms are governed by the laws of New South Wales, Australia.

25. Contact Us